![]() ![]() If enough are filed against a merchant, that merchant may no longer be eligible to offer that credit card to customers as a payment option. ![]() Chargebacks are often accompanied by penalties as well as the demand for the money. They don’t realize the action has consequences.Ī travel advisor told me recently that if a customer files a dispute over airline ticket refunds and the tickets were purchased through the agency, the charge bounces back on the agency and the advisor. Now it’s often the first tool they turn too. “When were originated, they were supposed to be an area of last resort for the consumer,” Hardekopf said. ![]() So are those who tried to get a refund for money paid for a vacation home rental and were rebuffed, then refused when the company filed for bankruptcy. So are people who need the money refunded to their cards because they’ve lost their jobs. Travelers who paid for trips and want a refund are filing disputes when they get vouchers instead. “Right now, when you call customer service for anything, you have to be prepared to be on hold for an hour or more,” said Sara Rathner, a credit card expert at NerdWallet, a personal finance site.Ĭoronavirus-related travel issues may fall under the Fair Credit Billing Act when a merchant fails to make good on the vacation rental or package you paid for.Īn important consideration: The charge must have been incurred within 60 days for a card company to help. People are going directly to their credit card company because it’s easier than calling the merchant. Some ticket holders may receive extension on ticket expiration dates Travel & Experiences Disneyland won’t refund coronavirus tickets, but you can postpone ![]()
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